Privacy Policy

Last updated: 12/06/2025

Your privacy matters

At Perennial Psychology, your privacy and confidentiality are central to our practice. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state and professional obligations.

What information we collect

We may collect personal and sensitive information, including:

  • Your name, date of birth, contact details
  • Medical and mental health history
  • Referral details and Medicare/insurance information
  • Session notes and treatment plans

This information is collected directly from you, or where appropriate, from your referring GP, family member (with your consent), or other health professionals involved in your care.

Why we collect it

We collect this information in order to:

  • Provide psychological care and tailored treatment
  • Communicate with you and your healthcare providers
  • Fulfil legal and ethical obligations
  • Process billing, Medicare rebates, or third-party payments

How we store & protect it

Your records are securely stored digitally via encrypted practice management software and are only accessible to authorised staff. We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Who we share it with

We only share your information when:

  • You give written consent
  • Required by law (e.g. court subpoenas, mandated reporting concerning the safety of a child)
  • When there is an immediate and specified risk of harm to yourself or someone else (that can only be mitigated by sharing information)
  • Referring to or collaborating with another health professional, such as your referrer (e.g. GP) or funding body (e.g. TAC)

We will never share or sell your personal information for marketing or unrelated purposes.

Accessing or updating your information

You have the right to access your personal information or request corrections. Please contact us in writing, and we’ll respond within 30 days.

Website analytics & cookies

We use basic website analytics to improve user experience. These tools may collect non-identifiable data such as IP address, browser type, and time spent on pages. Cookies are used for functionality but do not store personal information.

Contact us

If you have questions about how your information is handled, or wish to make a complaint, please contact us at info@perennialpsychology.com.au.

We will respond promptly and aim to resolve any concerns professionally and respectfully.